Welcome to Little Wonderland Nursery.
We hope you and your child enjoy
your time with us. Below are the terms and conditions we ask you to agree to,
please read these carefully before signing.
NURSERY PLACES AND BOOKINGS
A signed and fully completed application form must be received by the Nursery before a place can be given. Full and part time sessions must fit in with the session times detailed on the application form. Bookings are taken on a first come first served basis.
REGISTRATION FEE AND DEPOSITS
No deposit is required at present.
FEES AND INVOICES
Invoices are sent out monthly in advance for all pre booked sessions and are payable by 1st of each month. – The nursery operates a strict ‘no pay no stay’ policy as agreed by this parents contract. A £10 late payment administration fee will be added to the following month. In the event of non -payment of fees your child’s sessions will be reduced.
Weekly payment is accepted at the discretion of the Nursery management. Extra sessions should be paid in cash prior to your child attending for the session agreed.
Other than if we are in breach of these Terms and Conditions, all sessions booked must be paid for regardless of whether the child attends. No refunds will be given for sessions missed due to sickness or holidays.
We are not liable for collections from third parties, e.g. colleges, grant funding, voucher providers. The parent remains responsible for all outstanding fees.
If you are consistently late collecting your child, from Nursery a charge to the nearest 30 minutes will be made to your invoice for that period to cover the cost of staff caring for your child.
One month’s notice will be given before any fee increase is imposed.
NURSERY CLOSURE
The Nursery is open for 38 weeks a year currently. We are closed all school holidays. These dates will be confirmed annually and will be in accordance with Dumfries and Galloway Council school closure times.
The nursery reserves the right to close for essential building works, but parents will be given as much notice as possible should this happen.
TERMINATION / CANCELLATION / CHANGE
We require one month’s notice, in writing, should you wish to terminate a Nursery place for any reason. Parents still remain liable for fees throughout the notice period. If a parent withdraws their child during this notice period the fees still remain payable.
We operate a ‘zero tolerance’ policy if a parent or carer displays abusive, threatening or otherwise inappropriate behaviour.
In all other circumstances we will give you one month’s notice, in writing, should we wish to terminate your Nursery place for any reason.
Permanent session changes require ONE TERM’s notice.
In the event that the business needs to close during the year for staff training or business efficiency we will endeavour to give you one month’s notice.
PERSONAL PROPERTY AND BELONGINGS
We cannot be held responsible for any loss or damage to children’s property. Every reasonable effort will be made by Nursery staff to ensure the children’s belongings are not lost or damaged.
Practical ‘inexpensive’ clothing is strongly recommended for children attending Nursery. It is the parents’ responsibility to name and clearly label all items of clothing.
We welcome children’s comforter’s i.e. soft toys for settling and sleep/rest time.
PRICING STRUCTURE
£8.20 per hour
SESSIONS
Sessions in nursery can be booked as following:
8-1pm
9-1pm
1-5pm
9-3pm
9-5pm
8-5pm
Additional hours may be booked, please discuss this with the nursery manager/deputy manager.
LATE COLLECTIONS
A £10 late collection fee will be charged where a child is collected after the agreed collection time. This fee contributes towards the additional staffing costs incurred, ensuring the nursery can continue to meet the required staff-to-child ratios and compensate staff for any additional time worked.
INSURANCE
We have extensive insurance cover as required by law. Full details of this insurance policy are available upon request from the Nursery Manager and the certificate is displayed in the entrance to the nursery.
BEHAVIOUR MANAGEMENT
We have a positive Behaviour Management policy and share this with parents to ensure that we work together for the good of the children.
POLICIES
The Nursery has extensive policies that can be viewed at any time – these are within the entrance to the nursery and available on our website: www.littlewonderlandnursery.com
COMPLAINTS
In the event of needing to make a complaint, please see the nursery manager in the first instance. A full complaints procedure can be seen on the parents notice board.
LIABILITY
We are unable to accept responsibility for any loss suffered by parents, arising directly or indirectly, as a result of the Nursery being temporarily closed or the non-admittance of your child to the Nursery for any reason.
All parents will be contacted by phone in the event of an unexpected closure such as extreme weather conditions or equipment failure. We are a small business who relies on its fees to pay staff. This also applies to absence due to sickness, holidays and bank holidays.
We are unable to accept responsibility for children whilst in their parents care on the Nursery and wider premises, i.e., prior to arrival or after pick up.
We will make responsible endeavours to keep parents and/or children‘s property in good order. Liability for damage of such property is excluded except where caused by our negligence.
ACCIDENTS AND ILLNESS
We reserve the right to administer basic first aid and treatment when necessary. Parents will be informed of all accidents and will be required to sign an accident form. We also record any incoming injuries.
For accidents of a more serious nature, involving hospital treatment, all attempts will be made by the Nursery to contact the parent(s) but failing this, we are hereby authorised to act on behalf of parents and authorise necessary treatment.
We will administer prescribed medicines after the first 48 hours of treatment providing parents complete a ‘Medicine Consent’ form.
Medicine Forms can only be used to give authorisation to administer medication from Parents with Parental rights and responsibilities(PRR), unless The parent with PRR provides written delegation of this.
We may ask parents to withdraw their child from Nursery if we have reasonable cause to believe that they are or may be suffering from or has suffered from any contagious disease/infection and there remains a danger that other children or staff at the Nursery may contract such a disease or infection.
Parents are requested to inform Nursery if their child is suffering from any illness, sickness or allergies before attending Nursery and to keep their child at home for a minimum period of 48 hours after sickness or diarrhoea.
We have a realistic attitude to the needs of parents but we reserve the right to contact parents if their child becomes unwell during the Nursery hours.
Children must not attend the nursery if they have been administered pain relief medication, such as Calpol, Ibuprofen, or any other medication intended to reduce pain or fever, prior to arrival. The use of pain relief medication may mask symptoms of illness, making it difficult to assess a child's health and increasing the risk of infectious illnesses spreading within the nursery. Children should only return to nursery when they are well enough to participate fully in activities without the need for pain relief medication.
SECURITY
Under no circumstances will any child be allowed to leave Nursery with anyone unknown to the Nursery staff unless the parent has previously arranged this. A list of responsible adults who are authorised to collect the child is recorded at registration.
If a parent wants to make alternative collection arrangements by telephone, the Nursery will require the name of the person permitted to collect the child. This person must have a password, agreed with the parent beforehand and known only to the Nursery and the parent, and/or proof of identity upon arrival at the Nursery before they are allowed to leave the Nursery with the child.
PROTECTIVE SECURITY/LOCKDOWNS
We are alert to the potential threat to our security and have in place emergency procedures to cover situations such as bomb threats, community incidents and intruders.
The nursery recognises the need to have sensible and proportionate lockdown procedures in place to respond to any internal or external incident that may pose a risk to the safety and wellbeing of children, staff, and visitors. In the event of such an incident, staff will take prompt and appropriate action to move children and other occupants to a place of safety in a calm, controlled, and organised manner, following the nursery's lockdown procedures.
GENERAL INFORMATION
Parents are requested to inform the Nursery of any food, medicine, activity or any other circumstances that may cause the child to have an allergic reaction/allergy.
We are a NUT AWARE zone. Please check ingredients in food items sent in with your child.
Parents must provide details, in writing, of the severity of the reaction/allergy and must continue to inform Nursery of any changes or progress to the condition when they become aware. Parents are also requested to inform Nursery of any changes to all information kept in Nursery – such as contact telephone numbers/addresses etc.
Photographs and video footage will be routinely used to support observations of the children and for the training of staff within the Nursery setting.
The agreement between you and us:
These Terms and Conditions represent the entire agreement and understanding between the parents and the Nursery.
We reserve the right to update/amend these Terms and Conditions at any time One months’ notice will be given of any changes.
By accepting a place at Little Wonderland Nursery and signing this agreement, you agree that you adhere to and agree with the nurseries policies and procedures which can be found at www.littlewonderlandnursery.com